The Penobscot Valley Hospital Patient Financial Department is open from 7:30 am to 4:00 pm, Monday through Friday. Please call 207-794-7194 to discuss any questions or concerns that you may have regarding your bill.
Please send any bill related correspondence to:
PVH Patient Financial Services DepartmentWe can help you with:
Financial Assistance Eligibility
To qualify for financial assistance or a discount based on the sliding scale, you’ll need to complete a short application. We consider factors like family size and income to determine eligibility. You may be asked to provide supporting documentation to complete this process.
Your race, color, religion, sex, age, national origin, or marital status will not affect your application.
Financial Assistance Discount Programs
Penobscot Valley Hospital is committed to making healthcare services affordable for everyone. We understand that medical bills can be stressful.
We offer various programs to help patients manage their medical bills. Learn more about our patient discount programs below.
We encourage you to explore these programs and contact our financial counselors if you have any questions. They can help you determine which program is right for you and guide you through the application process.
| Program | Available To | Description | How to Apply |
|---|---|---|---|
| Financial Assistance - Charity Care | Uninsured and Insured Patients | Provides Financial Assistance to families with income at or below 150% of the Federal Poverty Guideline | Complete the Financial Assistance Program Application and send the completed document to: PVH Patient Financial Services Department PO Box 368 Lincoln, Maine 04457-0368 |
| Financial Assistance - Sliding Scale | Uninsured and Insured Patients | Offers discounted care based on family size and income between 151% and 225% of the Federal Poverty Level Discounted care to families based upon family size and with income level between 151% and 225% of Federal Poverty Level scale. | Complete the Financial Assistance Program Application and send the completed document to: PVH Patient Financial Services Department PO Box 368 Lincoln, Maine 04457-0368 |
| Uninsured (Self-Pay) | Uninsured Patients Only | Reduces your bill by 20% automatically | No action is required to apply |
| Prompt Pay Discount | Uninsured and Insured Patients | Reduces your bill by 15% if you pay at least 85% of the amount due within the first statement period | Contact a Financial Counselor at (207) 794-7194 to learn more |
| Payment Plan Program | Uninsured and Insured Patients | Allows you to set up flexible payment arrangements | Contact a financial counselor at (207) 794-7194 or (207) 794-7367 to discuss options |