Billing Help

The Penobscot Valley Hospital Patient Financial Department is open from 7:30 am to 4:00 pm, Monday through Friday. Please call 207-794-7194 to discuss any questions or concerns that you may have regarding your bill.

Please send any bill related correspondence to:

PVH Patient Financial Services Department
PO Box 368
Lincoln, Maine 04457-0368

Patient Discount information 
Penobscot Valley Hospital is dedicated to making healthcare services accessible to our patients. We recognize the financial needs of patients and families who are not able to afford medical care, so we provide medically necessary services at no cost or at a discount to those who qualify.

Eligibility and Assistance Offered 
To qualify for charity or discounted care, the patient or family must complete a short questionnaire. Additional information may be requested which ultimately may affect the Hospital’s decision. The decision to provide financial assistance will be based on a review of the household income. Financial assistance will not be denied because of race, color, religion, sex, age, national origin, or marital status.

The need for medical care will be based on the clinical judgment of the healthcare provider without regard to financial status. All patients will be treated for emergency medical conditions without discrimination and regardless of their eligibility for charity or discounted care. No one will be denied access to services due to an inability to pay.

Applying for Financial Assistance 
Those who want to apply for financial assistance can fill out the 2024 Financial Assistance Application and send the completed document to:

PVH Patient Financial Services Department
PO Box 368
Lincoln, Maine 04457-0368

A sliding fee schedule of discounts based on family size and income is available.

Calculation of Charity or Discounted Care

Program Available To Description How to Apply
Financial Assistance - Charity Care Uninsured and Insured Patients Charity care to families based on family size and with income less than 150% of Federal Poverty Guideline Complete Financial Assistance Program Application
Financial Assistance - Sliding Scale Uninsured and Insured Patients Discounted care to families based upon family size and with income level between 151% and 225% of Federal Poverty Level scale. Complete Financial Assistance Program Application
Uninsured (Self-Pay) Uninsured Patients Only Reduction of 10-25% based upon total charges Offered on First Time Statement
Payment Plan Program Uninsured and Insured Patients Assists patients with their financial obligations by establishing payment arrangements Contact a Financial Counselor at (207) 794-7194 or (207) 794-7367

No Surprises Act Information

Price Transparency

Charity Care Policy

PVH Financial Assistance Policy & Plain Language Summary