We understand that navigating medical bills and exploring financial assistance options can sometimes feel overwhelming. The Penobscot Valley Hospital Patient Financial Services Department is dedicated to providing you with the support and information you need to manage your healthcare expenses. Please don’t hesitate to reach out through the options below.
Contact Our Team:
Patient Bill Processing Center
PO Box 5257
New York, NY 10008-5257
How We Can Assist You:
Our team can help with:
Financial Assistance Options:
Penobscot Valley Hospital is committed to making healthcare affordable. We offer several programs to help patients manage their medical expenses. Eligibility for financial assistance or discounts is based on a confidential application process, considering factors like family size and income according to federal poverty guidelines. Your race, color, religion, sex, age, national origin, or marital status will not affect your application.
How to Apply for Financial Assistance (Charity Care & Sliding Scale):
To apply for the Charity Care or Sliding Scale programs, you will need to complete the application. You may be asked to provide supporting documentation to complete this process. We encourage you to contact our Patient Concierge at 844-205-3248 if you have any questions or need assistance with the application process. They can help determine which program is the best fit for your situation and guide you through the required steps.
You can obtain the Financial Assistance Program application by contacting our Patient Concierge, locating it on the back of any of our patient bills, asking for a copy at one of our locations, or by downloading it here.
Please mail the completed application and any required documentation to:
PVH Patient Financial Services Department
PO Box 368
Lincoln, Maine 04457-0368
| Program | Available To | Description | How to Apply |
|---|---|---|---|
| Financial Assistance - Charity Care | Uninsured and Insured Patients | Provides financial assistance to families with income at or below 150% of the Federal Poverty Guideline. | Complete the Financial Assistance Program Application above. Additional details below. |
| Financial Assistance - Sliding Scale | Uninsured and Insured Patients | Offers discounted care based on family size and income between 151% and 225% of the Federal Poverty Level. | Complete the Financial Assistance Program Application above. Additional details below. |
| Uninsured (Self-Pay) | Uninsured Patients Only | Reduces your bill by 20% automatically | No action is required to apply. If you believe you are missing a discount, contact Patient Concierge staff at 844-205-3248 or chat with us through one of our billing portals. |
| Prompt Pay Discount | Uninsured and Insured Patients | Reduces your bill by 15% if you pay at least 85% of the amount due within the first statement period | Contact Patient Concierge staff at 844-205-3248 or chat with us through one of our billing portals. |
| Payment Plan Program | Uninsured and Insured Patients | establish flexible payment arrangements to manage your balance over time. | Contact Patient Concierge staff at 844-205-3248 or set up a payment plan through one of our billing portals. |